Pool during open hours: 513-871-1379
Voicemail for the board of directors: 513-533-1307
I want to have a party at the pool, what do I need to do?
Click Contact Us in the top navigation above and then click the link on the top left of that page that will open up a party form to fill out. A manager will get back with you with further information. A party is defined as having 10 or more guests regardless of whether or not you reserve space. This is to ensure we have the right amount of lifeguards for everyone's safety.
How do I check in at the pool since I don't have a membership card?
When you arrive at the pool, please show the attendant your driver's license and they will look you up in the system and verify you are a member. Please be patient with the front desk worker as they are simply doing their job to keep our pool great. It is a violation and could lead to the forfeiture of your membership if you check in people as your family members who aren't your family members. We keep our guest fees low so it is easy to abide by this rule.
When are bills due each year?
3/15 each year. Between 3/15 - 4/1, there is a $50 late fee assessed. Between 4/1 and 4/10, there is a $100 late fee accessed. After 4/10, your membership is expired and your spot is given to the next person on the wait list.
Can I bring a guest to the pool and how many guests can I bring?
Yes, and you personally must check in each guest at the front desk. This is to protect you from getting improperly billed for a guest that is incorrectly using your name to get in the pool. This does happen by the way. Your membership can have up to 10 guests per day at a rate of $5/day/guest. A guest is any person that comes into the pool, regardless of age or if they are actually swimming or not. If you have more than 10 guests, that is a party with a different set of rules that must be planned in advance. Also, a babysitter with your children cannot bring any guests even if they are other non-member children.
Where can I find the pool rules and regulations?
Click About Us in the top navigation above and then scroll to the bottom of the page and click the Member Rules and Regulations button.
What does going Inactive mean and how do I do it?
Being Inactive means you want to put your membership on hold for the upcoming year (with no membership privileges that year). This will allow you to rejoin at any time without having to apply, you won't have to go back on the waitlist, and you won't pay the initiation fee again. This costs $75/year + tax and you need to tell the board by February 1st each year that you want to maintain this status or go back to active. Email email@example.com to let the board know by February 1st.
What are the rules about a babysitter?
Per our bylaws, babysitters must be 16 years old. This is an insurance and liability issue for the safety of the children and our pool. If you would like to add a babysitter, please email firstname.lastname@example.org with the babysitter name and age and a copy of their license. If the babysitter, is under 21, they are not allowed at the pool with your children after5pm. Also, a babysitter is only allowed admittance to the pool if they are babysitting. The babysitter is not allowed to check in guests.